FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I use CellCheckCSD?
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Having built up a network of molecules, can I delete one of them?
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My search has given fewer hits than I expected, what can I do about this?
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What grid-engine based environments can GOLD be used in?
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
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What is the best way of reducing the number of hits if a search gives more than I want?
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On linux, Hermes has a transparent window and/or shows strange artefacts
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How do I produce high-resolution, high-impact images using Mercury?
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How do I create a 3D printable model file using Mercury?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak