FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the naming convention for ligand output files?
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Is there any way to permanently alter the default atomic radii of atoms?
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How do I view CellCheckCSD results using WebCSD?
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
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Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
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Which scoring function is best for general use?
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Why do some of the refcodes in my results end in ‘00’?
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Can I search my own private in-house database using ConQuest?
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Can I use IsoStar on a Windows PC?
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How can I calculate a score per binding site residue?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11