FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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What do I need to do to enable hyperlinking from the IsoStar client?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
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Why do I get different fitness scores for consecutive dockings with the same input files?
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GOLD fails to recognise the metal in my metal-containing enzyme
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Can GOLD carry out protein-protein docking?
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How do I use GOLD to predict binding affinity?
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Can GOLD be used to dock ligands into DNA or RNA structures?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak