FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I reduce the amount of output produced by GOLD?
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
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Does GOLD calculate or use atomic charges?
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Graphical System Requirements for Stereoscopic 3D Viewing
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If I apply a distance or a scaffold constraint, will it always be obeyed?
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Can I perform a rigid ligand docking using GOLD?
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I’m having difficulty doing the tutorials on my Windows machine
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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What do I need to do to enable hyperlinking from the IsoStar client?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?