FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which platforms are supported for DASH?
… Which platforms are supported for DASH? …
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Can I use IsoStar on a Windows PC?
… of the UNIX platforms that IsoStar supports (see: which platforms are supported?).Note: the server currently only runs under Linux. For further information …
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Which platforms are supported for IsoStar?
… Client: IsoStar 2024.3 is part of the 2024.3 release of the CSD Portfolio and the system requirements and supported platforms are listed in this FAQ. Server …
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Which Platforms are supported for CellCheckCSD?
… , and 8 CentOS 7.6 CentOS 8 Stream Ubuntu LTS 18 and 20 Note: As we add support for newer versions of Linux, support for older versions may have to be withdrawn. …
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CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible: Windows 10 and 11 Linux - Intel compatible: RedHat Enterprise 8 and 9 Rocky Linux 8 and 9 Ubuntu LTS 22 and 24 …
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How can I run GOLD in parallel?
… _multi) Platforms no longer supported We no longer support the GOLD Cloud tool (which ran GOLD inside a Docker container on a Kubernetes cluster) or the use …
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Retractions in the Cambridge Structural Database
… 2024 data update, thanks to the efforts of the publishers a further 123 entries implicated by the pre-print have been retracted through our web platforms …
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Supported browsers for web-based services e.g. WebCSD
… We support the following desktop web browsers: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari We also support the following browsers on iOS …
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ConQuest behaves oddly when manipulating structures in 3D
… is similar for both platforms: MacOSX Open a Terminal cd to the top of the CSD_System_20XX tree cd to conquest.app/Contents/Resources/lib/hitbrowser/Browser copy …
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ConQuest will not start when used with the latest version of VMWare
… on this platform. Solutions for this issue include: 1. Start ConQuest from a command prompt (in ccdc-software\conquest\exe type csds.exe -no3d). This will start ConQuest …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8