For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does the GOLD licensing system work with multi-core or multi-processor systems?
… ).It should also be noted that the Windows and Mac versions of GOLD do not support PVM, but can be run in parallel via GRID-based parallel processing. For GOLD 5.4 …
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My searches are running really slowly - what should I do?
… in the dialog that appears and then click 'Send Report'. The information will then be automatically sent to the CCDC support team for their prompt attention …
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… of numbers are not supported). Once you have submitted your request it will be checked at CCDC to determine if it is appropriate to share the data with you …
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What is CSD-Xpedite?
… (CIFs), structure factors, supporting documentation) and correspondence to be stored in one system. On top of this CSD-Xpedite provides the CCDC’s expert …
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… . This will open a pop-up where you can add each individual deposition number you would like to associate (currently ranges of numbers are not supported). Once you …
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How can I diagnose problems with PVM when running parallel GOLD on a UNIX platform?
… How can I diagnose problems with PVM when running parallel GOLD on a UNIX platform? …
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How does the journal name search work in the Access Structures service?
… of journals that match the text you have typed. Searches for partial journal name or wild cards are not currently supported. Occasionally journals change their name …
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How do I set up a local installation of GOLD Suite to communicate with a licence server running on another computer?
… to specify specific ports to be used - see this support database entry for more details. Otherwise the ports used will be detailed in the server log file (the DOS …
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Which file formats does Mercury support?
… Which file formats does Mercury support? …
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Why can't IsoStar find my database installation?
… starting your Web browser. For example: setenv CSDNAME /usr/local/cambridge/csd/as513be Contact User Support with details of your problem. …
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