FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installation of the CSD Python API miniconda may fail on Windows
… Miniconda utilises very long file paths during installation and by default Windows does not have support for long paths enabled. This can cause installation …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… be reopened and used as normal. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section …
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What file formats does Hermes Support?
… What file formats does Hermes Support? …
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How do I sign into WebCSD and what are the benefits of signing in?
… registered to a CSD campus licence (we are unable to support IPv6). By entering a valid CCDC customer number and activation key once signed in. To do this you …
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… of numbers are not supported). Once you have submitted your request it will be checked at CCDC to determine if it is appropriate to share the data with you …
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Updating an existing local licence server after renewing your licence
… of the commands will be different. Use./CCDCFloatServer -h to view the command line options. You may also want to ask CCDC Support for a link to the latest version Start …
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What is CSD-Xpedite?
… (CIFs), structure factors, supporting documentation) and correspondence to be stored in one system. On top of this CSD-Xpedite provides the CCDC’s expert …
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… . This will open a pop-up where you can add each individual deposition number you would like to associate (currently ranges of numbers are not supported). Once you …
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
… online installer from https://www.ccdc.cam.ac.uk/support-and-resources/csdsdownloads/ Click Settings on the first screen then click the Repositories tab Add …
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How does the journal name search work in the Access Structures service?
… of journals that match the text you have typed. Searches for partial journal name or wild cards are not currently supported. Occasionally journals change their name …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak