For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
-
Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
-
What is the the Service Level Agreement for support of CCDC customers?
CellCheckCSD ConQuest CSD CSD Editor CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar WebCSD
-
Installation of the 2022 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
Is there a way to disable 3D acceleration?
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
-
Are there any tools available to help produce a CIF?
-
How do I obtain enCIFer?
-
I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
-
How do I obtain further information relating to CIF data items?
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError