For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Installation of the 2019 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
-
Are there any tools available to help produce a CIF?
-
enCIFer launches with a transparent window on my Linux system.
-
Which platforms are supported?
-
How do I obtain enCIFer?
-
I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
-
How do I obtain further information relating to CIF data items?
-
CSD-System software suites requirements and supported platforms
ConQuest CSD CSD Python API CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSDSymmetry CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
Top Support Solutions
Newest Support Solutions
- How do I port my existing scripts from Python 2.7 to Python 3?
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
