FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain enCIFer?
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I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
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How do I obtain further information relating to CIF data items?
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CSD Portfolio software suites requirements and supported platforms
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
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Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
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How should I reference enCIFer?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?