FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is CSD-Core?
-
What is CSD-Materials?
-
What is CSD-Discovery?
-
What is CSD-Enterprise?
-
How do I remove lone pairs from GOLD docking solutions?
-
CCDC Software and macOS
-
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
-
What is the the Service Level Agreement for support of CCDC customers?
-
How can I run GOLD in parallel?
-
Documentation fails to open when launched from a CCDC application on linux
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8