FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Is it possible to use SuperStar for database screening?
-
How do I obtain GOLD?
-
Can GOLD handle metals?
-
How does the GOLD licensing system work?
-
What are the strengths/weaknesses of similarity searching in WebCSD?
-
How do I obtain GoldMine?
-
Can I add scatterplots for groups which are not included in the standard IsoStar library?
-
How are the simulated powder diffraction patterns calculated?
-
Which platforms are supported for DASH?
-
Which Platforms are supported for CellCheckCSD?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak