FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which Platforms are supported for CellCheckCSD?
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Which platforms are supported for IsoStar?
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How do I obtain Mogul?
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How do I obtain further information relating to CIF data items?
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CSD Portfolio software suites requirements and supported platforms
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Retractions in the Cambridge Structural Database
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Can I use IsoStar on a Windows PC?
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How can I calculate a score per binding site residue?
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Has GOLD been validated?
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Other than the library size, are there any other major factors that influence the docking time?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8