FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which platforms are supported for IsoStar?
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How do I obtain Mogul?
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How do I obtain further information relating to CIF data items?
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CSD Portfolio software suites requirements and supported platforms
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Retractions in the Cambridge Structural Database
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Can I use IsoStar on a Windows PC?
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How can I calculate a score per binding site residue?
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Has GOLD been validated?
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Other than the library size, are there any other major factors that influence the docking time?
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Can I modify the scoring functions in GOLD?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak