FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is CSD-Core?
-
What is CSD-Materials?
-
What is CSD-Discovery?
-
What is CSD-Enterprise?
-
How do I remove lone pairs from GOLD docking solutions?
-
CCDC Software and macOS 11 Big Sur
-
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
-
What is the the Service Level Agreement for support of CCDC customers?
-
How can I run GOLD in parallel?
-
What file formats does Hermes Support?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak