FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain Mercury?
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Which file formats does Mercury support?
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
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Can I use SuperStar in conjunction with other modelling software packages?
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Which file formats does GOLD support?
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Is it possible to carry out consensus scoring with GOLD?
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How should I reference CSDSymmetry?
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What grid-engine based environments can GOLD be used in?
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How do I obtain ConQuest, Mogul or GOLD?
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How do I obtain enCIFer?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software