FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I obtain Mercury?
-
Which file formats does Mercury support?
-
How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
-
Can I use SuperStar in conjunction with other modelling software packages?
-
Which file formats does GOLD support?
-
Is it possible to carry out consensus scoring with GOLD?
-
How should I reference CSDSymmetry?
-
What grid-engine based environments can GOLD be used in?
-
How do I obtain ConQuest, Mogul or GOLD?
-
How do I obtain enCIFer?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software