FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
… -in auto-update mechanism that makes updating the software easy, and will also notify you if a software or data update is available. The auto-update system …
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Updating my CSD software installation to the 2022.3 release fails on Linux
… This is a known issue and the fix is to run the update installer manually after making sure you are not running any CCDC programs. If you have already …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… The online installer configures the CCDC maintenance tool to check the CCDC repositories for updates but the offline installer does not. It is however possible …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… When applying the 2023.2 update you may observe an error similar to this if you started the process by checking for updates in Mercury or Hermes:Cannot write …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… By default Mercury, Hermes and CrossMiner automatically check for updates after they have been running for 5 minutes. In the 2023.1 release this can cause …
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Can I update publication details through My Structures?
… on the 'Details' button to see more details about a particular structure and from there you can update the publication details, extend the embargo period …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… This is usually a result of running the CSD Python API in your own Python environment and not updating it to the latest version when you update the CSD …
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
… If this happened after you updated the software or moved it to a different location, it is a result of a bug in Windows 11, which gets confused when …
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ConQuest won't start on Windows machine with Radeon graphics card
… . Updating your driver to the latest version from the AMD website may resolve this issue. …
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How do I obtain Mogul?
… to download data updates at regular intervals between each major release. For further information please compete the Information on obtaining CCDC products form …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software