FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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CSD Portfolio software suites requirements and supported platforms
… a Linux version near the minimum that we support, we would recommend updating in the near future to ensure you are able to use future CSD software updates …
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I am unable to deposit my data using IE9 or below, what should I do?
… ) for the reasons listed below. Please either update your browser or use a different browser to use the deposition service. If you are still unable to use our web …
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I have not published my data within a year of deposition, can I extend the embargo period?
… to publish and update structures, please see this link. …
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
… ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2 …
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How to deploy the CSD Portfolio to multiple computers
… computer, creating a new local repository. The other computers can then be updated with the CCDC Maintenance Tool. Pros: Minimises use of external network …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… that the expiration date should have been extended, close and restart Mercury. Your machine will sync with our license server and update your licence details if you …
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Electron Diffraction Data in the CSD
… for ‘electron diffraction’ but remain findable. We are in the process of updating our labelling procedures. How to deposit: To ensure your structure is correctly …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11