FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do some of my results not appear when using Mercury?
… The locally installed program Mercury will access the latest version of the CSD available on your computer. The CellCheckCSD database may be updated more …
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… CellCheckCSD 1.2 contains several changes and improvements over the previous version 1.1.2, some of which may require diffractometer providers to update …
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… will then update our records accordingly. We try to manually curate structures as soon as the corresponding publication is in our system, but in busy periods …
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Updating an existing local licence server after renewing your licence
… If you have an existing local licence server then when you renew your access to the CSD Portfolio software you will need to update the licence your local …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… recommend using our public WebCSD server as WebCSD is updated at frequent intervals. WebCSD also allows access to structures in ASAP or early view articles …
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What happens to unpublished data stored at the CCDC?
… at the CCDC can be updated at any time after deposition and depositors are encouraged to share each structure directly through the Cambridge Structural Database …
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Authors’ names in the CSD: how to add them correctly? How to search for them?
… data using our Deposition portal or updating the journal information of previously deposited data via MyStructures, please add all the author’s names …
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
… to check the data against the published material and supplementary data, errors do occur. The information stored in the CSD is continually being updated and we …
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What happens to my data if the paper is rejected by the journal?
… change. We have workflows in place with all the major publishers to allow us to update the publication details automatically. In this case, it is not necessary …
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When will a data DOI be assigned to my structure?
… and we have updated our records with the publication information. Upon publication, your structure will receive a data DOI which when opened will direct users …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
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