For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
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Installation of the 2020 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Is there a way to disable 3D acceleration?
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Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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How does licensing work for the CSD Portfolio?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials IsoStar Mercury Mogul PreQuest
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
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How do I set up my browser to view IsoStar scatterplots?
Top Support Solutions
Newest Support Solutions
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- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021