For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I use the batch_register tool to register the CSD software both online and offline?
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
Can I access Inorganic/ICSD data through the CSD-System?
-
Retirement of Relibase/Relibase+
-
How do I determine what my IP address is?
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
-
How do I obtain ConQuest?
-
How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
-
I cannot use any of the tools on the Search menu as the options are greyed out.
-
How do I obtain enCIFer?
Top Support Solutions
Newest Support Solutions
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
- How does the formula search work in WebCSD?