For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I use the batch_register tool to register the CSD software both online and offline?
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
Can I access Inorganic/ICSD data through the CSD-System?
-
I get a FlexNet (licence) error when I try to run GOLD
-
Do I need to run a GOLD licence server when using an evaluation licence?
-
Why can't I start my FlexNet licence server on my Linux machine?
-
When registering my client site, I am asked to enter a Masterkey. What is this?
-
How do I determine which ports my FlexNet licence server will use?
-
How do I determine what my IP address is?
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?