For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I use the batch_register tool to register the CSD software both online and offline?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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I get a FlexNet (licence) error when I try to run GOLD
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Do I need to run a GOLD licence server when using an evaluation licence?
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Why can't I start my FlexNet licence server on my Linux machine?
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When registering my client site, I am asked to enter a Masterkey. What is this?
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How do I determine which ports my FlexNet licence server will use?
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How do I determine what my IP address is?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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How do I set up a local installation of GOLD Suite to communicate with a licence server running on another computer?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted