For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
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Software Activation is failing because it fails to access the internet using my proxy server
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I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
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How do I activate the free version of Mercury?
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Licensing and Activation Steps
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Updating an existing local licence server after obtaining a new licence
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What are the requirements for the new 2020 CSD licensing system?
Top Support Solutions
Newest Support Solutions
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- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021