FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
-
Software Activation is failing because it fails to access the internet using my proxy server
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
-
Where can I find my customer number and activation key?
-
Free Mercury is complaining that the database requires a CSD licence
-
Updating an existing local licence server after renewing your licence
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software