For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I purchase additional licences?
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How does the Relibase+ licensing system work?
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How do I view CellCheckCSD results using WebCSD?
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How do I diagnose problems with my Relibase+ licence?
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How do I obtain DASH?
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How do I install the Relibase+ server licence key?
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How do I obtain SuperStar?
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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How does the GOLD licensing system work with multi-core or multi-processor systems?
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How do I install an IP-based CSD-System licence key?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted