For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain DASH?
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How do I obtain SuperStar?
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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How does the GOLD licensing system work with multi-core or multi-processor systems?
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How do I install an IP-based CSD-System licence key?
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The IsoStar client is asking for registration when I attempt to access the server at isostar.ccdc.cam.ac.uk
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Why does ConQuest report "Validation Error 751 (or 750)" each time I try to start a search?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- ConQuest 2.0.0 fails to start on some linux systems
- Using old in-house databases with the 2019 CSD System
- Use of ConQuest's 3D Visualiser on Mac Retina Displays
- How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?