FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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How is Hermes licenced?
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How do I obtain GoldMine?
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How do I obtain Mogul?
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How can I purchase additional licences?
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How do I view CellCheckCSD results using WebCSD?
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How do I obtain DASH?
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How do I obtain SuperStar?
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software