FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I see details of my licence and the activations I have?
-
I'm getting messages that my licence has expired
-
How do I activate the software for all users?
-
What are the advantages and disadvantages of activating via a local licence server?
-
How do I download and install the free version of Mercury?
-
How do I activate the software after installation?
-
Installing Mercury in a computer lab
-
How can I automate the CSD Portfolio installation process
-
How can I install the 2023 CSD Portfolio so that all users can access it?
-
Can I access Inorganic/ICSD data through the CSD Portfolio?