For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Retirement of Relibase/Relibase+
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How do I determine what my IP address is?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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How do I obtain ConQuest?
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How does licensing work for the CSD Portfolio?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials IsoStar Mercury Mogul PreQuest
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How do I obtain enCIFer?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How do I obtain GOLD?
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How does the GOLD licensing system work?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
Top Support Solutions
Newest Support Solutions
- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021