For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
-
How do I obtain ConQuest?
-
How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
-
How do I obtain enCIFer?
-
My version of the CSD System says it has expired, how do I get the latest version?
-
How do I obtain GOLD?
-
How does the GOLD licensing system work?
-
I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
-
How is Hermes licenced?
-
How do I obtain GoldMine?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur