FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I see details of my licence and the activations I have?
-
I'm getting messages that my licence has expired
-
How do I activate the software for all users?
-
What are the advantages and disadvantages of activating via a local licence server?
-
How do I download and install the free CSD-Community software Mercury and enCIFer?
-
How do I activate the software after installation?
-
Installing Mercury in a computer lab
-
How can I automate the CSD Portfolio installation process
-
How can I install the 2023 CSD Portfolio so that all users can access it?
-
Can I access Inorganic/ICSD data through the CSD Portfolio?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data