FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which platforms are supported for DASH?
… Which platforms are supported for DASH? …
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Can I use IsoStar on a Windows PC?
… of the UNIX platforms that IsoStar supports (see: which platforms are supported?).Note: the server currently only runs under Linux. For further information …
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Which platforms are supported for IsoStar?
… Client: IsoStar 2022.3 is part of the 2022.3 release of the CSD Portfolio and the system requirements and supported platforms are listed in this FAQ. Server …
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Which Platforms are supported for CellCheckCSD?
… , and 8 CentOS 7.6 CentOS 8 Stream Ubuntu LTS 18 and 20 Note: As we add support for newer versions of Linux, support for older versions may have to be withdrawn. …
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CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible, 64-bit: Windows 10 and 11 Linux - Intel compatible, 64-bit: RedHat Enterprise 7.6 or higher, and 8 CentOS 7.6 …
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How can I run GOLD in parallel?
… _multi) Platforms no longer supported We no longer support the GOLD Cloud tool (which ran GOLD inside a Docker container on a Kubernetes cluster) or the use …
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Supported browsers for web-based services e.g. WebCSD
… We support the following desktop web browsers: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari We also support the following browsers on iOS …
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ConQuest behaves oddly when manipulating structures in 3D
… is similar for both platforms: MacOSX Open a Terminal cd to the top of the CSD_System_20XX tree cd to conquest.app/Contents/Resources/lib/hitbrowser/Browser copy …
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CCDC Software and macOS 11 Big Sur
… We are pleased to confirm that the CSD Portfolio is now supported on macOS 11 Big Sur, 12 Monterey and 13 Ventura. Note: Apple ARM-based (M1) systems …
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What is the the Service Level Agreement for support of CCDC customers?
… industrial customers Premium: Our research partner organisations Our current SLA that details our agreed levels of support, as well as our response times …