For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Which platforms are supported for DASH?
… Which platforms are supported for DASH? …
-
Can I use IsoStar on a Windows PC?
… of the UNIX platforms that IsoStar supports (see: which platforms are supported?).Note: the server currently only runs under Linux. For further information …
-
Which platforms are supported for IsoStar?
… Client: IsoStar 2022.3 is part of the 2022.3 release of the CSD Portfolio and the system requirements and supported platforms are listed in this FAQ. Server …
-
Which Platforms are supported for CellCheckCSD?
… , and 8 CentOS 7.6 CentOS 8 Stream Ubuntu LTS 18 and 20 Note: As we add support for newer versions of Linux, support for older versions may have to be withdrawn. …
-
CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible, 64-bit: Windows 10 and 11 Linux - Intel compatible, 64-bit: RedHat Enterprise 7.6 or higher, and 8 CentOS 7.6 …
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
How can I run GOLD in parallel?
… _multi) Platforms no longer supported We no longer support the GOLD Cloud tool (which ran GOLD inside a Docker container on a Kubernetes cluster) or the use …
-
I am having trouble unpacking the contents of the CSDS download
… contains instructions on how to obtain an MD5 checksum on our supported platforms. …
-
Supported browsers for web-based services e.g. WebCSD
… We support the following desktop web browsers: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari We also support the following browsers on iOS …
-
ConQuest behaves oddly when manipulating structures in 3D
… is similar for both platforms: MacOSX Open a Terminal cd to the top of the CSD_System_20XX tree cd to conquest.app/Contents/Resources/lib/hitbrowser/Browser copy …
-
CCDC Software and macOS 11 Big Sur
… We are pleased to confirm that the CSD Portfolio is now supported on macOS 11 Big Sur, 12 Monterey and 13 Ventura. Note: Apple ARM-based (M1) systems …
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?