FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I get an error that VCRUNTIME140_1.dll was not found
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Applications such as Mercury or Mogul fail to open on Windows
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What is the the Service Level Agreement for support of CCDC customers?
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I'm getting messages that my licence has expired
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Is there a way to disable 3D acceleration?
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Mogul / MOE Interface Setup Instructions
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What other software and/or data components should I install to make use of functionality I want to access?
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Installation of the 2022 CSD Portfolio Software and Data
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software