FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Can I filter search results?
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My search has given fewer hits than I expected, what can I do about this?
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How do I obtain ConQuest, Mogul or GOLD?
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How does licensing work for the CSD Portfolio?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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How should I reference Mogul?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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What should I input to Mogul?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software