FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am having difficulty downloading the latest CSD software
… Web Services, where our CSDS downloads are hosted. In this case please contact support@ccdc.cam.ac.uk in order to obtain an alternative set of download links …
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I am having trouble unpacking the contents of the CSDS download
… , particularly the large 'dist' file. In this case we would recommend downloading and installing a zip utility, such as 7zip. Each CSDS download can be verified …
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
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How do I obtain Mercury?
… Mercury is distributed as a part of the CSD Portfolio. Links for subscribers to download the CSD Portfolio can be requested at the CSDS Downloads page …
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How do I obtain ConQuest, Mogul or GOLD?
… The majority of CSD-Portfolio functionality, such as the data, ConQuest, Mogul and GOLD, is contained in the CSDS download. You can obtain download links …
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What can I do if Mercury and Hermes won't install the latest software and data updates?
… to download updates from the CCDC website and apply them manually. To install the updates manually the Downloads page from the Support and Resources section …
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ConQuest is unable to export PDF files on Windows
… is not a valid Win32 application. This issue has been resolved in CSDS 2020.2 and later versions. You can request new download links for the latest release of CSDS from …
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How do I download and install the free version of Mercury?
… You can download Mercury for Windows, Linux or MacOS from the CSDS Downloads page. Click the Details link for the version you need for brief installation …
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I have not received an email after requesting a CSDS Download, or my email contains no links
… I have not received an email after requesting a CSDS Download, or my email contains no links …
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How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …