FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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"Cannot download archive" error when running the online installer
… on a faster / more stable network connection Try the offline installer - this is a large download (20GB) but no internet connection is required at install time …
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Can I download a copy of my own data?
… structures at any time by going to the ‘My Structures’ view If your structures have been published the deposited data can be downloaded from our Access Structures …
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How can I download data for a particular compound?
… and publication details. Data may also be downloaded freely from the CCDC without a license to the CSD if you know the publication that the structure …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… You can download a small online installer for the CSD Portfolio for Windows, Linux or MacOS from our Downloads page. Free Mercury is only for Non-Commercial …
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Installation of the 2023 and later CSD Portfolio Software and Data
… and installation, please see the CSDS 2023.1 Release and Installation guide. For more help with more specialised install scenarios not covered above, please contact …
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Can I save images displayed within Mercury as graphics files?
… ://www.povray.org/ for more details and downloads (if needed). …
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Has GOLD been validated?
… sets is available from the Downloads page. GOLD has also been validated for virtual screening performance using the DUD active/decoy sets, as detailed …
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How can I associate raw data stored with another repository to my deposited structures?
… downloaded from the CCDC and included in the metadata we send to DataCite. …
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How can I tell where the CSD Editor is saving edits to my database?
… Editor session. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section of the website. …
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Mercury will not read my CIF input file. What am I doing wrong?
… recommend the use of the CCDC's free CIF editor enCIFer which is packaged with Mercury to help correct CIFs for input into Mercury. It can be downloaded here …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?