FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I get access to structure factor data associated with a structure?
… service offers three options (Download Modes) for crystal data that may provide structure factor data if available: The Deposited CIF option will provide the CIF …
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Create your own offline installer for the free version of Mercury
… You can create an offline installer with select components from the CSD portfolio from the online installer. First, download the online installer from the CSD …
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What is the the Service Level Agreement for support of CCDC customers?
… for different types of queries for each of these tiers, can be downloaded here: Service Level Agreement 2024 (PDF Format) …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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What do I need to do to enable hyperlinking from the IsoStar client?
… files as these are used when hyperlinking. If not already installed, the main CSD database files may be installed via the main CSDS installer package. 2. Your …
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… is the ‘My Structures’ service?“ Our PreQuest software is no longer available; new structure editing and validation software, CSD Editor, is available to download …
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
… clicking on a contact and choosing the option "IsoStar Interaction Check" then clicking Download on the appropriate scatterplot. For more information about IsoStar …
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… Download links to the latest version of the CSD Portfolio can be obtained from https://www.ccdc.cam.ac.uk/support-and-resources/csdsdownloads/ and you can …
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Applications such as Mercury or Mogul fail to open on Windows
… are fully up-to-date. We would recommend downloading the latest drivers direct from the graphic system's manufacturers website. If you are unsure who this is, run …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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