FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Activating the CSD Python API
… API has been installed in the standard location using the CSDS installer, on Windows the simplest way is to launch an Anaconda prompt from the Start menu …
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Create your own offline installer for the free version of Mercury
… You can create an offline installer with select components from the CSD portfolio from the online installer. First, download the online installer from the CSD …
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What is the the Service Level Agreement for support of CCDC customers?
… for different types of queries for each of these tiers, can be downloaded here: Service Level Agreement 2024 (PDF Format) …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… You can download a small online installer for the CSD Portfolio for Windows, Linux or MacOS from our Downloads page. Running this installer will allow you …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… is the ‘My Structures’ service?“ Our PreQuest software is no longer available; new structure editing and validation software, CSD Editor, is available to download …
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
… clicking on a contact and choosing the option "IsoStar Interaction Check" then clicking Download on the appropriate scatterplot. For more information about IsoStar …
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… Download links to the latest version of the CSD Portfolio can be obtained from https://www.ccdc.cam.ac.uk/support-and-resources/csdsdownloads/ and you can …
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Applications such as Mercury or Mogul fail to open on Windows
… are fully up-to-date. We would recommend downloading the latest drivers direct from the graphic system's manufacturers website. If you are unsure who this is, run …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11