FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I'm getting messages that my licence has expired or is missing a feature
… If you are trying to use the free version of Mercury, your computer may previously have been activated with a licence which is no longer valid. To reconfigure …
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Create your own offline installer for the free version of Mercury
… will show you how to create an offline installer for the free version of Mercury, enCIFer and utilities that depend on it CSDInstallerOnline-windows.exe create …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… Structural Database (CSD) for free through Access Structures. Access Structures enables you to look up structures based on identifiers and bibliographic details …
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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Installing Mercury in a computer lab
… has been installed, activate it for all users so that the students can run it straight away. For a free CSD-Community activation:"C:\path\to\installation …
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Mercury will not read my CIF input file. What am I doing wrong?
… recommend the use of the CCDC's free CIF editor enCIFer which is packaged with Mercury to help correct CIFs for input into Mercury. It can be downloaded here …
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Not enough disk space error while trying to install the software
… accepts the user licence for the installer --ns disable checking of free space for installation target install uk.ac.cam.ccdc will install all software and data …
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Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
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Are there any tools available to help produce a CIF?
… . For information on correcting CIFs, please see this link.The CCDC program Mercury is a crystallographic visualiser available free of charge to the scientific …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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