FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… (using our default tolerances) a button to 'View Hits' will be visible. Clicking on the button will allow you to view the possible hits in our free Access …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… for your work that is not available in your version of the CSD then please use our free Access Structures service. …
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What happens to unpublished data stored at the CCDC?
… and a full CCDC citation including a data DOI. Structures published in this way are available immediately, for free, via Access Structures and will be curated …
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… function incorporates a term, dG, that represents the total free energy change that occurs on ligand binding and was trained by regression against binding affinity …
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What is a non-CSD structure?
… Structure Database (ICSD) or that have not yet been linked to the ICSD number. They are not curated into the main database but are still available from our free …
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How many MOFs are there in the CSD?
… MOF Collection: in March 2021 we launched the CSD MOF collection of over 10,000 structures free to use in academic research. Learn more and get the link …
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CSD Portfolio software suites requirements and supported platforms
… : Disk Space: A complete install requires 37GB (7GB software, 30GB data) Approximately 50GB free disk space will be required during installation to allow …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11