For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are the benefits of signing in to the CSD web interface?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How do I remove lone pairs from GOLD docking solutions?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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Mogul/MOE Interface Setup Instructions
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Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
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Is it possible to view multiple structures simultaneously in the same window?
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Which file formats are available for saving search results?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted