For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How do I remove lone pairs from GOLD docking solutions?
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New CSD SQL database format for CSD-Crossminer
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Using old in-house databases with the 2019 CSD System
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What is expected to happen with the ability to use GOLD with PVM?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Product Telemetry
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I port my existing scripts from Python 2.7 to Python 3?
CSD Python API CSD-Discovery CSD-Enterprise CSD-Materials CSD-System
Top Support Solutions
Newest Support Solutions
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
- How can I tell where the CSD Editor is saving edits to my database?
- In CSD Editor what does the colour coding in the identifier list signify?
- How should I deal with disordered structures in CSD Editor?