For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How do I remove lone pairs from GOLD docking solutions?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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Mercury 2020.1 is slow on MacOS
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Using the CSD Python API on a system that has no display
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Activating the CSD Python API
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New CSD SQL database format for CSD-Crossminer
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Using old in-house databases with the latest CSD System
Top Support Solutions
Newest Support Solutions
- Updating an existing local licence server after obtaining a new licence
- ConQuest fails to launch with an error about libXss.so.1 on linux
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file