FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What do I need to do to enable hyperlinking from the IsoStar client?
… of either "http" or "https".The first two URLs should display OK in your browser window; the other two should display MOL2 files. 5. In the IsoStar client …
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ConQuest searches on Windows fail to get past 0%
… ConQuest searches on Windows fail to get past 0% …
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CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible: Windows 10 and 11 Linux - Intel compatible: RedHat Enterprise 7.6 or higher, 8 and 9 CentOS 7.6 or higher Rocky …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."? …
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How many MOFs are there in the CSD?
… file within their installation in a location like this (example given for default Windows installation): %USERPROFILE%\CCDC\ccdc-data\csd\subsets\CSD_MOF …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11