FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… On Windows …
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CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible: Windows 10 and 11 Linux - Intel compatible: RedHat Enterprise 8 and 9 Rocky Linux 8 and 9 Ubuntu LTS 22 and 24 …
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… will open a pop-up window which will give details of all your unpublished deposition numbers. If the deposition number you want to revise does not appear …
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What are the requirements for the CSD licensing system (from 2020)?
… server from us as an alternative to activation. We will provide you with a licence server installer, which is available for Windows, Linux and MacOS, and a new …
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What do I need to do to enable hyperlinking from the IsoStar client?
… of either "http" or "https".The first two URLs should display OK in your browser window; the other two should display MOL2 files. 5. In the IsoStar client …
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ConQuest searches on Windows fail to get past 0%
… ConQuest searches on Windows fail to get past 0% …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."? …
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How many MOFs are there in the CSD?
… file within their installation in a location like this (example given for default Windows installation): %USERPROFILE%\CCDC\ccdc-data\csd\subsets\CSD_MOF …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8