FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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How do I tabulate geometric parameters after a search has been run?
… Any geometric parameters you want tabulated must be specified in the Draw window before the search is run (via the Add 3D option). Defined parameters can …
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
… , or using CTRL-V (windows) or Command-V (mac) This is necessary as most web browsers no longer allow the direct pasting of file names, as a security precaution …
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I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
… file typically located in: Windows: "%USERPROFILE%\AppData\Local\CCDC" Linux: "~/.config/CCDC" macOS: "~/Library/Preferences/CCDC" Then restart the Software …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… (Windows), /usr/local/CCDC or /opt/CCDC (Linux), or /Applications/CCDC (macOS). Licence activation If an older version of the CSD Portfolio was installed …
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Applications such as Mercury or Mogul fail to open on Windows
… Some Windows users may find that programs such as Mercury, Mogul, Hermes etc fail to open correctly (the interface may start to appear but crashes immediately …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… a new installer technology, Qt Installer, and this has resulted in some changes to the Windows registry entries that Malvern Panalytical software uses to locate …
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
… their own customised scatterplots. Plots calculated with IsoGen can be viewed and manipulated with the IsoStar control window in the usual way. However, two …
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How do I ensure I get the best performance from CSD-CrossMiner?
… CSD-CrossMiner can run on 64-bit Windows, Linux and macOS systems. The minimum recommended RAM to ensure an adequate search performance is 16GB. For optimum …
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Activating the CSD Python API
… API has been installed in the standard location using the CSDS installer, on Windows the simplest way is to launch an Anaconda prompt from the Start menu …
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