FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
… Why does my IsoStar server display text in my browser window when trying to view a scatterplot? …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… \Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment and enable the following Use the hardware …
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How do I set up a local CCDC software and data repository?
… as this extra argument is given. An example command for an unattended install on Windows in N:\CCDC is CSDInstallerOffline-2023.1-windows.exe --root N:\CCDC --cl …
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Updating an existing local licence server after renewing your licence
… of the example used below:Windows: CCDCFloatServer -a --license-key 123456-123456-123456-123456-123456-123456 -c config.yml -p ccdc.datLinux/macOS: ./CCDCFloatServer …
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What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …
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How do I determine what my IP address is?
… be the same. Determining your local IP address is a little trickier than for your external IP address and the method varies between operating systems:Windows: 1 …
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I am unable to deposit my data using IE9 or below, what should I do?
… and IE10 in January 2015. For more information on Microsoft’s plans, please see their website: http://www.microsoft.com/en-us/windows/endofsupport.aspx.• Our …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… configuration file manually. This config file is stored in a (hidden) subdirectory of your home directory. Windows: %USERPROFILE%\AppData\Roaming\CCDC Linux …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Help > About Mercury. In the new window that appears, scroll down until you see your expiration date. For standard licence key extensions using the same …
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Installation of the 2023 and later CSD Portfolio Software and Data
… Windows). Running the installer at the command line More advanced use of the CSD Portfolio installers usually involves running via the command line, which allows …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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