FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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On linux, Hermes has a transparent window and/or shows strange artefacts
… On linux, Hermes has a transparent window and/or shows strange artefacts …
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How do I get Mercury to recognise that I have a version of the CSD database installed?
… the environment variable CCDC_TOOLKIT_ASER_DATABASE. If this points to an ASER database, the database will be opened.For example, on Windows: SET CCDC …
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How do I set up my browser to view IsoStar scatterplots?
… on the file and select Open With. (Windows) Ensure that "Always use this app to open .istr files" is ticked. If isostar is not showing in the list of apps, click …
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
… Anisotropic displacement parameters (ADPs – also called thermal ellipsoids) can be viewed directly from the Mercury visualiser window. The ADPs can be seen …
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How to deploy the CSD Portfolio to multiple computers
… Option 1: Install the software and data on each computer separately using the online installer For a silent install on Windows into C:\CCDC the command would …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… for your computer's graphical system, as provided by the manufacturer (e.g. NVidia or AMD). Note that often the basic driver supplied by Windows or your …
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I am having difficulty downloading the latest CSD software with the online installer
… https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64/uk.ac.cam.ccdc.csd.activation/2023.2.243.docs.7z Connection closed In these cases waiting a few …
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Installing Mercury in a computer lab
… To install Mercury on all machines in a computer lab it is useful to run an unattended install from the command line. The commands given are for Windows …
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Which platforms are supported for IsoStar?
… on Mac OS X or Windows operating systems. IsoStar has been tested when installed natively on these platforms. Use with emulators, including virtual machines, has …
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How do I use CellCheckCSD?
… and the ReducedCellQuerySchema.txt file for details on how to construct a suitable input XML file. Windows Version Instructions …
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