For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which Platforms are supported?
… CellCheckCSD 1.2.1 is supported on: Windows - Intel compatible, 32-bit executables (compatible with 32-bit and 64-bit versions of Windows) for: Windows 7 …
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Which platforms are supported?
… DASH is part of CSD-Materials, and is supported on the same Windows platforms as the current release. Please see this entry for more information. …
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I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
… We are aware of a problem with some Windows systems where Window's built-in mechanism for handling zip files fails to work with our zip archives correctly …
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
… We are aware of an issue with MacOS 10.14 and ConQuest where the maximise window button causes ConQuest to not behave correctly. Symptoms include black bars …
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I’m having difficulty doing the tutorials on my Windows machine
… After installation, Windows locks down the installation directory. You may get an error when trying to do one of the tutorials. The solution is to copy …
CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD SuperStar
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
… This issue can occur with Mercury 4.0.0 or later when accessed via remote desktop on Windows. Images produced via File->Save As can appear compressed …
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
… The 2016 CSDS installer adds one directory to the system path on windows: /Conformer Generator 1.0/bin It does this so that the conformer generator can be run …
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Which platforms are supported?
… : Windows - Intel compatible, 64-bit executables for: Windows 7 and 10 Linux - Intel compatible, 64-bit: RedHat Enterprise 7 and 8 CentOS 7 and 8 Note: As we add …
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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How do I tabulate geometric parameters after a search has been run?
… Any geometric parameters you want tabulated must be specified in the Draw window before the search is run (via the Add 3D option). Defined parameters can …