For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which Platforms are supported for CellCheckCSD?
… CellCheckCSD 1.2.1 is supported on: Windows - Intel compatible, 32-bit executables (compatible with 32-bit and 64-bit versions of Windows) for: Windows 7 …
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Which platforms are supported for DASH?
… DASH is part of CSD-Materials, and is supported on the same Windows platforms as the current release. Please see this entry for more information. …
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I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
… We are aware of a problem with some Windows systems where Window's built-in mechanism for handling zip files fails to work with our zip archives correctly …
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
… We are aware of an issue with MacOS 10.14 and ConQuest where the maximise window button causes ConQuest to not behave correctly. Symptoms include black bars …
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I’m having difficulty doing the tutorials on my Windows machine
… After installation, Windows locks down the installation directory. You may get an error when trying to do one of the tutorials. The solution is to copy …
CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD SuperStar
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ConQuest is unable to export PDF files on Windows
… ConQuest 2020.1 is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending with text similar to: File …
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
… This issue can occur with Mercury 4.0.0 or later when accessed via remote desktop on Windows. Images produced via File->Save As can appear compressed …
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
… The 2016 CSDS installer adds one directory to the system path on windows: /Conformer Generator 1.0/bin It does this so that the conformer generator can be run …
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Which platforms are supported for IsoStar?
… : Windows - Intel compatible, 64-bit executables for: Windows 7 and 10 Linux - Intel compatible, 64-bit: RedHat Enterprise 7 and 8 CentOS 7 and 8 Note: As we add …
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How do I activate the free version of Mercury?
… You need to run the activation tool - its location depends on your operating system. Here refers to the directory where Mercury was installed. Windows …
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur