For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which Platforms are supported?
… CellCheckCSD 1.2 is supported on: Windows - Intel compatible, 32-bit executables (compatible with 32-bit and 64-bit versions of Windows) for: Windows 7, 8 …
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enCIFer launches with a transparent window on my Linux system.
… This can occur on newer Linux systems where desktop effects (such as transparency, animation etc) are activated. In order to view the enCIFer window normally …
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I’m having difficulty doing the tutorials on my Windows 8/7/Vista machine
… After installation, Windows locks down the installation directory. You may get an error when trying to do one of the tutorials. The solution is to copy …
CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Goldmine SuperStar
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Which platforms are supported?
… The executables supplied with the 2018 release, are supported on the following platforms and operating systems: Windows - Intel compatible, 32 bit executables …
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Which platforms are supported?
… enCIFer 1.6.1 is supported on the following platforms and operating systems: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible …
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Which platforms are supported?
… DASH is part of CSD-Materials, and is supported on the same Windows platforms as the current release. Please see this entry for more information.DASH 3.2 …
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Mercury's Script interface supported platforms
… . These include: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible, 32 & 64 bit: RedHat Enterprise 6 and 7 CentOS 6 and 7 Ubuntu 12 …
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How can I diagnose problems with GOLD's FlexNet licence server?
… itself is corrupted or incomplete in some way. Please open the licence file in a text editor by going to: UNIX - cat GOLD_Suite/ccdc_licence.dat Windows - Start …
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Why does WebCSD run searches in a new window each time?
… offers two key advantages: Your query is retained in the original window/tab so it can easily be modified, saved or run again. You can compare multiple search …
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ConQuest 1.18 is unable to export PDF files on Windows
… ConQuest 1.18 RC1 (released November 2015) is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending …
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?