FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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"Invalid window handle" error when using the CSD Python API on Windows
… In the Windows 2024.2 release, exiting a python prompt after running import ccdc gives this error message: QEventDispatcherWin32::wakeUp: Failed to post …
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
… If this happened after you updated the software or moved it to a different location, it is a result of a bug in Windows 11, which gets confused when …
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
… We are aware of an issue with MacOS 10.14 and ConQuest where the maximise window button causes ConQuest to not behave correctly. Symptoms include black bars …
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I’m having difficulty doing the tutorials on my Windows machine
… After installation, Windows locks down the installation directory. You may get an error when trying to do one of the tutorials. The solution is to copy …
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
… finished executing. In this scenario clicking the "Open in Browser" button at the bottom of the window should display the expected output in a browser window …
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Which Platforms are supported for CellCheckCSD?
… CellCheckCSD 1.2.8 is supported on: Windows - Intel compatible, 64-bit: Windows 10 and 11 Linux - Intel compatible, 64-bit: RedHat Enterprise 7.6 or higher …
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Can I use IsoStar on a Windows PC?
… Yes. IsoStar is a client-server system that uses an HTTP server to make data available to Windows and UNIX operating systems. The HTTP server can be run on any …
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
… Due to Windows having a limit of 4 GB for an executable file, it is not possible to create an offline installer that will install both software and data …
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Is it possible to view multiple structures simultaneously in the same window?
… located under the list of structures on the right hand side of the main Mercury window. Note: The ability to display multiple crystal structures is only …
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ConQuest stopped working on Windows after I updated from 2023.1
… package Then run Microsoft Update to make sure Windows is up to date and reboot your computer. If installing the runtime libraries and running Microsoft Update does …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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Newest Support Solutions
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- Unable to run the CCDC maintenance tool on macOS 15
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