For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which platforms are supported for DASH?
… DASH is part of CSD-Materials, and is supported on the same Windows platforms as the current release. Please see this entry for more information. …
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Which Platforms are supported for CellCheckCSD?
… CellCheckCSD 1.2.1 is supported on: Windows - Intel compatible, 64-bit: Windows 10 Linux - Intel compatible, 64-bit: RedHat Enterprise 7.6 or higher, and 8 …
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
… We are aware of an issue with MacOS 10.14 and ConQuest where the maximise window button causes ConQuest to not behave correctly. Symptoms include black bars …
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I’m having difficulty doing the tutorials on my Windows machine
… After installation, Windows locks down the installation directory. You may get an error when trying to do one of the tutorials. The solution is to copy …
CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD SuperStar
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Can I use IsoStar on a Windows PC?
… Yes. IsoStar is a client-server system that uses an HTTP server to make data available to Windows and UNIX operating systems. The HTTP server can be run on any …
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Is it possible to view multiple structures simultaneously in the same window?
… located under the list of structures on the right hand side of the main Mercury window. Note: The ability to display multiple crystal structures is only …
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Bruker APEX software is failing to run after installation of CSD-Portfolio software, how can I resolve this?
… The CSD-Portfolio installer adds one directory to the system path on windows: \CSD_2021\Conformer Generator\bin It does this so that the conformer generator …
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How do I activate the free version of Mercury?
… You need to run the activation tool - its location depends on your operating system. Here refers to the directory where Mercury was installed. Windows …
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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How do I tabulate geometric parameters after a search has been run?
… Any geometric parameters you want tabulated must be specified in the Draw window before the search is run (via the Add 3D option). Defined parameters can …
Top Support Solutions
Newest Support Solutions
- Freezing of CSD Python API Forums from 30th June 2021
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- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence