FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I remove lone pairs from GOLD docking solutions?
… Some third-party programs have difficulty reading files which contain lone pairs. You can choose whether or not lone pairs are included on the docked poses …
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
… for the majority of recent CSD entries based on our internal CSD-Xpedite database format which was implemented in 2013 (https://www.ccdc.cam.ac.uk/support …
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What is the Access Structures service?
… and has a new underlying database format. The Access Structures service may be accessed here: www.ccdc.cam.ac.uk/structures This new service provides additional …
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… Please submit your revised CIF(s) (and structure factor files) to the CCDC before re-submitting your manuscript to publishers so that any referees …
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
… ConQuest may fail to export or save search results or queries on MacOS 12.0 and give the error "The save file operation failed to connect to the open and save …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… configuration file manually. This config file is stored in a (hidden) subdirectory of your home directory. Windows: %USERPROFILE%\AppData\Roaming\CCDC Linux …
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GOLD fails to recognise the metal in my metal-containing enzyme
… type## > > Setting atom ##### to type Du A possible work-around is to re-type the metal atom in the protein input file to one of the included metal atom types …
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
… that a file has changed on the WebCSD server and therefore continuing to use the old cached version. Before contacting us to report the problem, we recommend …
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
… , requires a prepared protein input file and a fully defined binding site (preferably the same definition that was used for the original docking). The ligand(s …
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
… to notice that a file has changed on the server and therefore continuing to use the old cached version. Before contacting us to report the problem, we recommend …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?