For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
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… and has a new underlying database format. The Access Structures service may be accessed here: www.ccdc.cam.ac.uk/structures This new service provides additional …
Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… Please submit your revised CIF(s) (and structure factor files) to the CCDC before re-submitting your manuscript to publishers so that any referees …
Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
… ConQuest may fail to export or save search results or queries on MacOS 12.0 and give the error "The save file operation failed to connect to the open and save …
… configuration file manually. This config file is stored in a (hidden) subdirectory of your home directory. Windows: %USERPROFILE%\AppData\Roaming\CCDC Linux …
… type## > > Setting atom ##### to type Du A possible work-around is to re-type the metal atom in the protein input file to one of the included metal atom types …
I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
… that a file has changed on the WebCSD server and therefore continuing to use the old cached version. Before contacting us to report the problem, we recommend …
… , requires a prepared protein input file and a fully defined binding site (preferably the same definition that was used for the original docking). The ligand(s …
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
… to notice that a file has changed on the server and therefore continuing to use the old cached version. Before contacting us to report the problem, we recommend …
… Your CIFs are sent to the IUCr’s checkCIF/PLATON service which returns checkCIF/PLATON reports for each structure you are depositing. Your CIF files are only …
… the entire tutorial directory to somewhere you have write access and use the files there. …
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