FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Documentation fails to open when launched from a CCDC application on linux
… XPCOMGlueLoad error for file /usr/lib64/firefox/libmozgtk.so: /lib64/libgdk-3.so.0: undefined symbol: cairo_xlib_surface_create_for_bitmap Couldn't load XPCOM …
-
How can I classify the chirality at stereocentres in my structure using Mercury?
… Any molecular or crystallographic files displayed in Mercury can be assessed and the observed stereocentres (if any) can be classified as long as the molecular …
-
How do I export CSD search data from ConQuest to Mercury for Data Analysis?
… by clicking on Analyse Hitlist > Analyse Data above the resulting refcode list or selecting File > Analyse Data in Mercury from the top-level menu. You …
-
How do I get Mercury to recognise that I have a version of the CSD database installed?
… the appropriate database files. In such a case, Mercury can be pointed to the correct location by using the CSD-Core -> Select Databases menu option. Mercury will also check …
-
How do I obtain data already deposited with the CCDC?
… file(s) that you require. …
-
I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
… file typically located in: Windows: "%USERPROFILE%\AppData\Local\CCDC" Linux: "~/.config/CCDC" macOS: "~/Library/Preferences/CCDC" Then restart the Software …
-
I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
… Hamiltonian supports the elements in this structure. Please ensure the following: That MOPAC is installed in the default directory: C:\Program Files\MOPAC\ You …
-
What should I do if checkCIF/PLATON times out during the web deposit process?
… to submit your files to the CCDC without generating checkCIF/PLATON reports. …
-
Why is GOLD unable to dock a particular ligand?
… The vast majority of problems of this nature are caused by incorrectly set up ligand and/or protein input files. GOLD uses an all atom model, so the protein …
-
Installation of the 2022 CSD Portfolio Software and Data
… involves running via the command line. Windows: Ensure you are in the same directory as the .exe installer file and then just type its name, e.g. csds-windows.exe …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8