FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Does GOLD allow for protein flexibility?
… in the gold_ligand.log file. Further information about this feature and how to use it can be found in the GOLD documentation. Where multiple models of the protein …
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… . In this case the CIF will contain information to say that the file was created manually. …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… The CSD licensing system works by trying to determine a unique identifier for your computer, which is then sent to our licence server. A binary file …
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How to deploy the CSD Portfolio to multiple computers
… file with the following contents. [General]root=N:\CCDC-data\ccdc-data Then save it to a central location. Windows: C:\ProgramData\CCDC Linux: /etc/xdg/CCDC …
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Why is it not possible to return the crystallographic binding pose of the ligand?
… . The following represents a non-exhaustive list: The ligand crystallographic pose is actually not correct. The ligand file being docked is incorrectly atom- and bond …
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Neutron Diffraction Data in the CSD
… CIF file, by including ‘Neutron’ in the following CIF fields: _diffrn_radiation_probe ‘Neutron’ _diffrn_radiation_type …
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Synchrotron Data in the CSD
… this within your CIF file, by including ‘synchrotron’ in the _diffrn_radiation_type CIF field, e.g.: _diffrn_radiation_type …
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CSD Portfolio software suites requirements and supported platforms
… Speed: The greatest performance increase will be seen in any aspect of the software that requires access to large data files, such as ConQuest database searches …
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Electron Diffraction Data in the CSD
… identified as being measured with electron diffraction techniques we encourage you to document this within your CIF file, by including ‘electron’ in the _diffrn …
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