FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
… an executable file is moved and fails to update the association. The workaround is to delete the registry keys so that Windows thinks you are creating a new association …
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ConQuest fails to launch with an error about libXss.so.1 on linux
… the following error if being run via a command line prompt: ImportError: libXss.so.1: cannot open shared object file: No such file or directory This library can …
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… The server hosted at isostar.ccdc.cam.ac.uk at the CCDC contains encrypted scatterplot files. In order to use the IsoStar client to view these scatterplots …
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How can I tell where the CSD Editor is saving edits to my database?
… Any additional structures or updates of existing database entries are only added to your existing file once the CSD Editor session has been saved, when …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… When making changes to database entries in CSD Editor the structures are saved as a separate CSD Editor session file. If you attempt to re-open a database …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… home directory. However if the account running the installer has admin rights, it is possible to install in a system folder such as C:\Program Files\CCDC …
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How do I use CellCheckCSD?
… . CellCheckCSD may also be used via the command line by first preparing a suitable XML input file, by using the arguments detailed below. See the example XML query files …
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How do I remove lone pairs from GOLD docking solutions?
… Some third-party programs have difficulty reading files which contain lone pairs. You can choose whether or not lone pairs are included on the docked poses …
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
… for the majority of recent CSD entries based on our internal CSD-Xpedite database format which was implemented in 2013 (https://www.ccdc.cam.ac.uk/support …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software