For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
What is CSD-Discovery?
How do I remove lone pairs from GOLD docking solutions?
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
CCDC Software and macOS 11 Big Sur
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
I have renewed my licence, how can I make sure the expiry date has been extended?
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not foundConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
I am using Chrome and clicking on a download link in the CSD download links email does nothing
How to activate CCDC software without a direct internet connection on the system that it is installed on
Top Support Solutions
Newest Support Solutions
- What versions of Python are supported for components of the CSD Portfolio that use Python?
- How should I reference CSD-Particle?
- How to disable automated update checking
- How do I set up a local CCDC software and data repository?
- How can I install the 2023 CSD Portfolio so that all users can access it?