For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
… We support the following desktop web browsers: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari We also support the following browsers on iOS …
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
… It is possible that you have identified a genuine issue with our CSD web interface, but it is quite common for this to be caused by a web browser failing …
… ) for the reasons listed below. Please either update your browser or use a different browser to use the deposition service. If you are still unable to use our web …
The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
… , or using CTRL-V (windows) or Command-V (mac) This is necessary as most web browsers no longer allow the direct pasting of file names, as a security precaution …
I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
… Of course it is possible that you have identified a genuine issue in WebCSD, but it is quite common for this to be caused by a web browser failing to notice …
… In order to view scatterplots via a Web browser there are two main steps. Configure your OS to open .istr files with isostar. Configure your browser to open …
… Google have started to silently block http download links if they are embedded in https web pages.Details of this change can be found at https …
… the instructions below: Click on the following link to open in a web browser: https://fileshare.ccdc.cam.ac.uk:5001/sharing/KBbkaNaOA Drag and drop files onto …
Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
… finished executing. In this scenario clicking the "Open in Browser" button at the bottom of the window should display the expected output in a browser window …
… is similar for both platforms: MacOSX Open a Terminal cd to the top of the CSD_System_20XX tree cd to conquest.app/Contents/Resources/lib/hitbrowser/Browser copy …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software