FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why have I found surprising results when structure searching in WebCSD?
… SMARTS or visualise SMARTS patterns, the web application SMARTSviewer by the University of Hamburg is an excellent reference. If you have any questions or concerns …
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… of CellCheckCSD still available in our legacy downloads section of our download web pages. …
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What should I do if checkCIF/PLATON times out during the web deposit process?
… then please go back to the first page of the web deposit form and uncheck the ‘I wish to run the IUCr checkCIF/PLATON service on my data’ box. You will then be able …
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What do I need to do to enable hyperlinking from the IsoStar client?
… of either "http" or "https".The first two URLs should display OK in your browser window; the other two should display MOL2 files. 5. In the IsoStar client …
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I do not want to publish my structure, can it still be included in the CSD?
… that have previously been published in any form, including electronic publication on web pages or in a distributed database. …
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What is the Access Structures service?
… compound name and bibliographic searching of the CSD and forms the foundation for our next generation tools for searching the CSD on the web. Thanks to a new …
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How do I set up a local CCDC software and data repository?
… repository. This can be done either using file:/// and the system path to the repository folder, or the repository folder can be made available on a web server …
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How do I determine what my IP address is?
… information that we may require: External IP address This is the IP address that the outside world will see when you access a website or web service from your computer …
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How to deploy the CSD Portfolio to multiple computers
… as a network directory or over the web. CSDInstallerOffline-2023.1.exe --root N:\CCDC --cl -c --da --al install uk.ac.cam.ccdc Copy the ccdc-data folder which …
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Retractions in the Cambridge Structural Database
… . These retractions are already visible to users accessing the CSD via our web platforms and takes the total number of retractions related to the papermill pre …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11