FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Activating the CSD Python API
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Managing warning messages from the CSD Python API
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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What other software and/or data components should I install to make use of functionality I want to access?
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
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Crystallisability and solvate prediction scripts not working in 2024.2 release
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"Invalid window handle" error when using the CSD Python API on Windows
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What is the size of the Cambridge Structural Database (CSD)?
Top Support Solutions
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- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?