FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Activating the CSD Python API
-
Managing warning messages from the CSD Python API
-
Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
-
What versions of Python are supported for components of the CSD Portfolio that use Python?
-
I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
-
What other software and/or data components should I install to make use of functionality I want to access?
-
Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
-
What is the size of the Cambridge Structural Database (CSD)?
-
How do I port my existing scripts from Python 2.7 to Python 3?
-
CSD Portfolio software suites requirements and supported platforms
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software