FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Documentation fails to open when launched from a CCDC application on linux
… We are aware of some linux operating systems such as CentOS 7 and Rocky 9 having problems launching a web browser and displaying the user documentation when …
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I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
… in the documentation. …
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Does GOLD calculate or use atomic charges?
… . For further information, please refer to the GOLD documentation. Formal charges will be output to the saved protein.mol2 file and to the GOLD docking poses. …
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
… Polymers and extended structures are defined within the CSD with the use of the polymeric bond type. We have prepared a document that details how to search …
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Can GOLD handle metals?
… in the GOLD documentation. …
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
… please see the product documentation. …
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
… then be re-saved: full instructions on how to do this can be found in the ConQuest documentation. …
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Can I modify the scoring functions in GOLD?
… the GOLD documentation. …
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How can I tell where the CSD Editor is saving edits to my database?
… Editor session. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section of the website. …
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What versions of Python are supported for components of the CSD Portfolio that use Python?
… is available for (see the latest CSD Python API documentation for details). Testing of any functionality that requires Python will be conducted on the CSD Python …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8