FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… be reopened and used as normal. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section …
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Does GOLD allow for protein flexibility?
… in the gold_ligand.log file. Further information about this feature and how to use it can be found in the GOLD documentation. Where multiple models of the protein …
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What is CSD-Xpedite?
… (CIFs), structure factors, supporting documentation) and correspondence to be stored in one system. On top of this CSD-Xpedite provides the CCDC’s expert …
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What is the ‘My Structures’ service?
… and the CSD Python API. The CSD Editor software is available for licensed CSD users to download from our Download page alongside extensive documentation …
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Which file formats does Mercury support?
… , .sdf, .mdl) Mol2 files (.mol2, .mol) PDB files (.pdb .ent) Xmol files (.xyz) CIF files (.cif, .cmf) SHELX files (.res, .ins) Images and documents BMP files …
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How many MOFs are there in the CSD?
… significantly depending on which researcher you ask and the intended research application. The following document (and associated references) from the MOF Commission …
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Electron Diffraction Data in the CSD
… identified as being measured with electron diffraction techniques we encourage you to document this within your CIF file, by including ‘electron’ in the _diffrn …
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