For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are the requirements for the new 2020 CSD licensing system?
… There are two main methods by which you may licence the 2020 CSD software: ActivationThe standard system for licensing is activation. You will need …
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How does licensing work for the CSD Portfolio?
… of the CSDS, the software can be installed and activated on one machine. However, there is no limit to the number of users that may access the installation. If a site …
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials IsoStar Mercury Mogul PreQuest
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Licensing and Activation Steps
… server, the activation steps can be found here. Note that it is important to check with your site contact on the renewal status first. If you have followed …
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How do I define my active site?
… The active site can be defined in one of several ways: from an atom from a point from a reference ligand from a file containing a list of atoms from a file …
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How do I sign into WebCSD and what are the benefits of signing in?
… in to the site and connect a valid CSD licence. You can connect to a CSD licence by either of the following methods: Accessing the CSD web interface from an IP address …
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… has expired, please first check with your site contact on the status of your renewal. More details in this Licensing and Activation Steps FAQ. …
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How do I activate the free version of Mercury?
… You need to run the activation tool - its location depends on your operating system. Here refers to the directory where Mercury was installed. Windows …
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CSD Portfolio fails to install the CSD Python API on Windows
… an error section alike Traceback (most recent call last):File "C:\PROGRA~1\CCDC\PYTHON~1\MINICO~1\lib\site-packages\conda\exceptions.py", line 1074, in _call_return …
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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Can I perform a rigid ligand docking using GOLD?
… Although GOLD was designed to dock flexible ligands into protein binding sites, it is possible to perform a rigid ligand docking. To enable this option, go …
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Why is it not possible to return the crystallographic binding pose of the ligand?
… microenvironments in the active site. The scoring function used is not the best for the protein in question. If so, try another scoring function to see if the ligand …
Top Support Solutions
Newest Support Solutions
- Supported browsers for web-based services e.g. WebCSD
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- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found