FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Is it possible to perform blind docking using GOLD?
… Unfortunately GOLD is not ideally suited to cases where no binding site is to be designated. GOLD currently has a built-in upper limit on the maximum size …
-
How can I see details of my licence and the activations I have?
… The CCDC licence portal allows you to view your current licence information and also obtain a list of all activations that have been carried out, including …
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
… If you do not have direct internet access from the computer you want to run CCDC software on, or the connection to our online activation servers is otherwise …
-
How do I download and install the free CSD-Community software Mercury and enCIFer?
… running it. Before Mercury or enCIFer can be run it must be activated. For the free version, go to the CSD-Community tab in the activation tool and click …
-
How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
-
Mercury will not read my CIF input file. What am I doing wrong?
… _alpha _cell_angle_beta _cell_angle_gamma _atom_site_label _atom_site_type_symbol _atom_site_fract_x _atom_site_fract_y _atom_site_fract_zWe would also …
-
Where can I find my customer number and activation key?
… CCDC licence details consist of A customer number (a whole number, up to 6 digits) An activation key (6 blocks of 6 characters, for example …
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. Please contact us with details …
-
Installing Mercury in a computer lab
… has been installed, activate it for all users so that the students can run it straight away. For a free CSD-Community activation:"C:\path\to\installation …
-
Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11