FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Other than the library size, are there any other major factors that influence the docking time?
… of the defined binding site the size and flexibility of the ligand(s) the computer speed the GOLD configuration (e.g. docking runs that allow for flexible side …
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What are the advantages and disadvantages of activating via a local licence server?
… / Cloud computing. In addition to the issue above with shared home directories, activating each node individually could exceed the 999-activations limit …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… (Windows), /usr/local/CCDC or /opt/CCDC (Linux), or /Applications/CCDC (macOS). Licence activation If an older version of the CSD Portfolio was installed …
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Can I search my own private in-house database using ConQuest?
… on the CCDC website. If you have created an in-house database that you wish to search using ConQuest you must first activate it using the procedure described …
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How do I download CIFs from the Access Structures service?
… the structure data in CIF format. Read and accept the conditions of use to activate the download feature. Once you complete this first time verification step, you may …
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How should I reference SuperStar?
… SuperStar: A knowledge-based approach for identifying interaction sites in proteins M. L. Verdonk, J. C. Cole and R. Taylor, J. Mol. Biol., 289, 1093-1108 …
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How should I deal with disordered structures in CSD Editor?
… If a structure contains disorder then the minor occupancy sites must be suppressed to leave a single representative atomic position that will then be matched …
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
… , requires a prepared protein input file and a fully defined binding site (preferably the same definition that was used for the original docking). The ligand(s …
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. The CSD software suite licensing …
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What data format is available for download from the Access Structures service?
… the conditions of use to activate the download feature. Once you complete this first time verification step, you may select the "Download" button to download …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11