FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is CSD-Core?
… data. Capabilities of CSD-Core include: Powerful search, advanced 2D/3D visualisation and flexible results analysis Conformation analysis Fragment interaction …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… . If you would like to do more extensive searching of the Inorganic Crystal Structure Database (ICSD) then you will need to go to the ICSD website for more …
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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How do I reference the CSD web interface?
… There is currently no specific technical publication to reference regarding the new generation of the CSD web interface, including either simple searching …
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Retirement of Relibase/Relibase+
… of the user-critical functionality from Relibase/Relibase+ has been embedded inside our CSD Python API and exposed through CSD-CrossMiner, the desktop tool for searching …
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
… What is the d(min) listed in the summary statistics for each 3D torsion angle search result? …
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
… Searches of the Cambridge Structural Database using ConQuest and Mercury can be filtered using a variety of flags and limits such as setting an upper limit …
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ConQuest searches on Windows fail to get past 0%
… The search engine for ConQuest needs to convert "long" directory names totheir dos 8.3 format in order to work with them. Sometimes this system can go wrong …
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How do I use CellCheckCSD?
… : Required Argument - the full path to the XML query file to search for -results : Optional Argument - the full path to the XML …
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How should I deal with disordered structures in CSD Editor?
… and therefore will not be used in ConQuest 3D searches. In the majority of cases, the initial CIF file conversion will have dealt with any disorder in the structure …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak