FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I automate the CSD Portfolio installation process
… components, you can view available components by running: ./CSDInstallerOnline search For example, to install Mogul and dependent components, run the following …
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How do I add or remove software / data from an existing install?
… the command line you can use e.g. ccdc-maintenance-tool.exe list for a list of currently installed packages ccdc-maintenance-tool.exe search crossminer to find all …
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What data can I download from the CCDC?
… data can be searched for, viewed and downloaded via Access Structures. If the data you require meets the criteria listed above then you may use our free Access …
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What is CSD-Xpedite?
… . This new architecture enables WebCSD, CCDC’s online crystal structure searching service, to have access to more up-to-the-minute data, with structures published …
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Can I update publication details through My Structures?
… such notification mechanisms are not in place our database team at CCDC manually search publications and update our records. This means that depositors are not required …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… (e.g. close Mercury before editing Mercury.ini) and open the file in a text editor. Search for the string automatic_check_for_updates. For Mercury or CrossMiner …
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What happens to unpublished data stored at the CCDC?
… =a2h0j.11185381.listitem_page1.5~AOr follow these instructions:- Sign in (or register) on the CCDC website https://www.ccdc.cam.ac.uk/deposit/mystructures- Search …
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How do I determine what my IP address is?
… of a firewall or proxy server.The easiest way to determine your external IP address is to visit a website that tells you your IP address. If you run a Google search …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… . This must be run from the command line as an administrator - on Windows, type "cmd" into the search bar then select "Run as administrator". To enable telemetry …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak