FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What happens to unpublished data stored at the CCDC?
… =a2h0j.11185381.listitem_page1.5~AOr follow these instructions:- Sign in (or register) on the CCDC website https://www.ccdc.cam.ac.uk/deposit/mystructures- Search …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… If you are experiencing issues with the CSD Search-Match database for HighScore Plus, there are three things to check. First make sure that you have the latest …
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How do I determine what my IP address is?
… of a firewall or proxy server.The easiest way to determine your external IP address is to visit a website that tells you your IP address. If you run a Google search …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… . This must be run from the command line as an administrator - on Windows, type "cmd" into the search bar then select "Run as administrator". To enable telemetry …
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Electron Diffraction Data in the CSD
… of a CSD Improvement Project, we are working to ensure these structures are labelled consistently and can be searched for using CCDC tools. To ensure …
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Neutron Diffraction Data in the CSD
… sources are labelled consistently and can be searched for using CCDC tools. CSD entries identified as being measured with neutron radiation should be flagged …
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Synchrotron Data in the CSD
… at synchrotron facilities are labelled consistently and can be searched for using CCDC tools. CSD entries identified as being measured at a synchrotron should …
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Installation of the 2023 and later CSD Portfolio Software and Data
… to install individual components, run ./CSDInstallerOnline-linux search You can activate the software from the command line after installation e.g. /ccdc-utilities …
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CSD Portfolio software suites requirements and supported platforms
… will be seen in any aspect of the software that requires access to large data files, such as ConQuest database searches RAM: Increased RAM over 8 GB will help when either …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11